5300 Privacy Policy — User Data Protection
This Privacy Policy explains how the 5300 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to keeping your privacy fully safeguarded at all times.
Effective date: January 2026. This policy may be updated from time to time.
Types of information we collect
When you register or use the 5300 platform, we collect certain categories of information to ensure our services run smoothly and securely:
Full name, email address, phone number, date of birth, and identity information required during 5300 account registration.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), payment method details such as TNG eWallet and FPX, and account transaction history.
Device type, operating system, browser version, IP address, and other technical information collected automatically when you access the platform.
Records of games played, bets placed, session duration, pages visited, and other usage patterns that help us improve our services.
Session and persistent cookies are used to maintain login sessions, save user preferences, and analyse platform performance on an aggregate basis.
How your information is used
5300 uses the information collected for the following purposes:
- Account management: Processing registrations, verifying identities, and maintaining user account records.
- Transaction processing: Processing deposits and withdrawals in RM safely and accurately.
- Platform improvements: Analysing usage patterns to improve service quality and the overall user experience.
- Account security: Detecting suspicious activity, preventing fraud, and protecting user accounts from unauthorised access.
- Legal compliance: To fulfil reporting and compliance obligations under applicable Malaysian law.
- Service communications: Sending important notifications relating to your account, transactions, or platform policy updates.
5300 will not use your information for third-party marketing purposes without your consent.
How your data is stored and protected
All data transmitted between your device and 5300's servers is protected with SSL/TLS encryption protocols. Sensitive information such as passwords is stored in encrypted format and cannot be read directly.
Our servers are equipped with continuous security monitoring systems to detect and prevent any unauthorised access attempts.
Active account data is retained for as long as the account remains active. Once an account is closed, personal data will be kept for the period required under Malaysian law before being securely deleted.
Financial transaction records are retained in accordance with Malaysian legal compliance requirements, generally not exceeding the period stipulated by applicable regulations.
Sharing information with third parties
5300 does not sell or rent users' personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Transaction information is shared with approved payment processors such as TNG eWallet and FPX solely for the purpose of completing financial transactions.
- Technology service providers: Minimal technical information is shared with infrastructure providers solely to operate the platform securely.
- Legal authorities: Information may be disclosed to Malaysian authorities when required by court order or applicable law.
- Fraud prevention: Transaction data may be shared with approved third-party fraud detection systems to keep users protected.
All third parties who receive 5300 user data are bound by strict confidentiality agreements.
Your rights as a user of this platform
As a 5300 user in Malaysia, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal information we hold in relation to your account. Requests can be made through 5300's customer support channels.
If the information we hold is inaccurate or outdated, you have the right to request a correction. Basic account details can be updated directly in your account settings.
You may request the deletion of your account and personal data. Such requests will be processed in accordance with the data retention obligations stipulated under Malaysian law.
To submit any request regarding your privacy rights, contact the 5300 support team through the channels available in your account or by email at: [email protected]
Policy changes and how to contact us
5300 reserves the right to update this Privacy Policy at any time to reflect changes in law, technology, or platform operations. Users will be notified of any material changes via in-platform notifications or email.
Continued use of the platform after updates are published will be considered acceptance of the revised policy. The latest effective date will always be displayed at the top of this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Through in-account support on 5300 after logging in
We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.
Have more questions about your privacy?
Visit our FAQ page or register an account to start using the 5300 platform with confidence — your data is always in safe hands.